Frequently Asked Questions
Everything you need to know about your Ashnikko merch order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties.
How do I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition drops and signed items are final sale.
How should I care for my Ashnikko apparel?
To preserve the quality of the prints and fabric, we recommend washing garments inside out in cold water and tumble drying on low or air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.